Frequently Asked Questions

Please read our FAQ before sending us a message.

Downtown Pets currently offers its services to Australia and New Zealand

We currently accept PayPal. Afterpay coming soon.

Orders once placed can only be canceled if they are not dispatched. The refund amount will take around 5 business days in case of cancellation. Please contact downtownpetsau for any cancellation.

You will be provided with a tracking number through email as soon as the product is dispatched.

Send us an email

Get in touch with us by sending an email to