Frequently Asked Questions

Please read our FAQ before sending us a message.

What countries can you ship to?

Downtown Pets currently offers its services to Australia and New Zealand

Which payment methods are accepted in the Online Shop?

We currently accept PayPal. Afterpay coming soon.

How to cancel my order?

Orders once placed can only be canceled if they are not dispatched. The refund amount will take around 5 business days in case of cancellation. Please contact downtownpetsau for any cancellation.

Where can I track my delivery?

You will be provided with a tracking number through email as soon as the product is dispatched.

Send us an email

Get in touch with us by sending an email to